Are you wondering how to check your Gap gift card balance or where you can use it? Gap gift cards are a popular choice for shoppers who love fashion, offering flexibility to buy clothing and accessories from Gap, Old Navy, Banana Republic, and Athleta.
Whether you have a physical gift card or an eGift card, knowing your remaining balance is essential for hassle-free shopping. But how do you check your Gap gift card balance online, in-store, or over the phone?
Can you reload it or replace a lost card? This guide answers all your questions, ensuring you get the most out of your Gap gift card in Canada. Keep reading to learn about balance inquiries, redemption options, expiration policies, and more.
What is Gap Gift Card in Canada?
Image – Source
A Gap gift card in Canada is a prepaid card that allows customers to purchase merchandise from Gap and its affiliated brands, including Old Navy, Banana Republic, and Athleta. It can be used for both online and in-store shopping, making it a convenient gifting option.
Types of Gap Gift Cards Available in Canada:
There are two main types of Gap gift cards,
- Physical Gift Cards: These are plastic cards that resemble a credit card. They are delivered via mail and typically take between 1–9 days, depending on the shipping method chosen.
- Electronic Gift Cards (eGiftCards): These are digital gift cards sent via email, usually available for use within a few hours of purchase. They can be printed if needed but can also be redeemed online without a physical copy.
Key Features of Gap Gift Cards:
- No Expiry Date: Gap gift cards in Canada do not expire, allowing recipients to use them at any time.
- Free Shipping: Physical gift cards are shipped separately at no extra cost.
- Wide Usability: The gift card is redeemable at Gap, Old Navy, Banana Republic, and Athleta stores, including outlet and factory locations.
- Online & In-Store Redemption: Customers can use the card on Gap’s Canadian website or at any participating retail location.
- Non-Refundable & Non-Transferable: Gap gift cards cannot be exchanged for cash unless the remaining balance is below $5 (as per Canadian regulations). They also cannot be used to pay off a store credit account.
Why Should You Get a Gap Gift Card?
A Gap gift card is ideal for shoppers who frequently purchase from Gap and its partner brands. It provides flexibility, ease of use, and is a great way to give someone the option to choose their preferred fashion items. Whether for birthdays, holidays, or corporate gifting, a Gap gift card ensures the recipient gets something they truly want.
How to Activate Gap Gift Card?
Gap gift cards in Canada do not require activation if purchased directly from Gap stores, their website, or authorized retailers. However, if you receive a Gap gift card from a third-party retailer or as a corporate gift, activation may be required before use.
Steps to Activate a Gap Gift Card:
- Check the Gift Card Details: Look for activation instructions on the receipt or email confirmation.
- Visit the Activation Website: If the card requires activation, the instructions will provide a web link or phone number.
- Enter Card Information: Input the 16-digit gift card number and 4-digit PIN found on the back of the card.
- Follow the Verification Process: Some cards may require additional verification for security purposes.
- Confirmation: Once activated, the card is ready for immediate use online or in stores.
For issues with activation, contact Gap customer support or the retailer where the gift card was purchased.
How Much is a Gap Gift Card?
Gap gift cards in Canada are available in various denominations, allowing buyers to choose the right amount based on their budget and gifting needs. The table below outlines the common gift card values available for purchase:
| Gift Card Type | Minimum Value | Maximum Value | Purchase Method |
| Physical Gift Card | $10 CAD | $200 CAD | In-store & online |
| Electronic Gift Card (eGiftCard) | $10 CAD | $200 CAD | Online only |
Additional Pricing Details:
- No Additional Fees: There are no service or activation fees for purchasing or using a Gap gift card.
- Custom Amounts: Some locations allow customers to choose a custom amount within the $10–$500 range.
- Corporate & Bulk Purchases: Businesses can order gift cards in bulk for employee rewards or promotions.
Gap gift cards are a flexible and convenient gifting option, offering recipients the freedom to select items they prefer.
Where Can You Use a Gap Gift Card?
A Gap gift card in Canada offers flexibility, as it can be redeemed across multiple brands owned by Gap Inc. Customers can use the card both online and in-store at participating locations.
1. Stores Accepting Gap Gift Cards in Canada
Gap gift cards can be used at:
- Gap: Including Gap Kids and Baby Gap.
- Old Navy: Available for apparel and accessories.
- Banana Republic: Accepted at regular and factory outlet stores.
- Athleta: For activewear and lifestyle clothing.
2. Online & In-Store Redemption
- Online: Redeem at GapCanada.ca, OldNavy.ca, BananaRepublic.ca, and Athleta.com (Canada region).
- In-Store: Use at any physical Gap, Old Navy, Banana Republic, or Athleta location, including outlet and factory stores.
3. Where Can’t You Use a Gap Gift Card?
- Cannot be used for BR Home products.
- Not valid on international Gap websites.
This broad usability makes the Gap gift card a versatile gifting choice for fashion lovers.
How to Check Gap Gift Card Balance Online?
Checking your Gap gift card balance online is quick and straightforward. Follow these steps to view your remaining funds:
Steps to Check Your Gap Gift Card Balance Online:
- Go to the Balance Check Page: Visit the official Gap Canada website.
- Enter Gift Card Details: Input the 16-digit gift card number and the 4-digit PIN located on the back of the card.
- Click “Check Balance”: Your remaining balance will be displayed instantly.
Alternative Methods:
- During Checkout: At the payment stage, click the “Check Gift Card Balance” option.
- Via Customer Support: Call 1-800-GAP-STYLE for balance inquiries.
If your balance does not update or shows incorrect information, contact Gap customer support for assistance.
How to Check Your Gap Gift Card Balance In-Store?
If you prefer to check your Gap gift card balance in person, you can do so at any participating Gap Inc. store in Canada.
Steps to Check Balance In-Store:
- Visit a Gap Store: Go to any Gap, Old Navy, Banana Republic, or Athleta location.
- Ask a Cashier for Assistance: Provide your physical or eGift card to the store associate.
- Get Your Balance: The cashier will scan the card and inform you of the remaining funds.
What You Need to Bring?
- A physical Gap gift card or a printed eGift card.
- If checking an eGift card, ensure you have the 16-digit card number and 4-digit PIN.
Checking your balance in-store is a reliable option if you experience issues online or need assistance with card-related inquiries.
Can You Check Your Gap Gift Card Balance Over the Phone?
Yes, you can check your Gap gift card balance over the phone by contacting Gap customer service. This method is useful if you do not have internet access or prefer direct assistance.
How to Check Your Balance Over the Phone?
- Dial the Customer Support Number: Call 1-800-GAP-STYLE (1-800-427-7895).
- Follow the Automated Instructions: The system may prompt you to enter your 16-digit gift card number and 4-digit PIN.
- Speak to a Representative (If Needed): If you need further help, request to speak with a customer service agent.
- Get Your Balance Information: The system or representative will provide your remaining balance.
When to Use Phone Balance Inquiry?
- If the online balance check is not working.
- If you have a damaged card and need assistance.
- If you need additional support regarding transactions.
This method ensures quick and accurate balance verification for both physical and electronic gift cards.
What to Do If Your Gap Gift Card Balance Is Not Showing?
If your Gap gift card balance does not appear or shows incorrect information, there may be a few possible reasons.
What Are the Common Reasons for Balance Issues?
- Delayed Activation: If purchased from a third-party retailer, activation may take up to 24 hours.
- Incorrect Card Details: Ensure you enter the 16-digit card number and 4-digit PIN correctly.
- Technical Glitch: Online systems may experience occasional downtime.
- Expired or Used Card: While Gap gift cards do not expire, they cannot be used once the balance is depleted.
How to Resolve Balance Issues?
- Double-Check Your Details: Ensure all card information is entered correctly.
- Try a Different Method: Use an alternative balance-checking method (online, phone, or in-store).
- Contact Gap Customer Support: Call 1-800-GAP-STYLE or visit a store for assistance.
- Verify Transactions: If the balance is lower than expected, review your past purchases to ensure no unauthorized usage.
If the issue persists, Gap support can investigate further and provide a solution.
Does a Gap Gift Card Expire?
Gap gift cards do not expire in Canada, making them a convenient and long-lasting payment option. Unlike some prepaid cards, there are no maintenance fees, expiration dates, or deductions for inactivity.
Key Expiry & Usage Policies:
- No Expiration Date: Your gift card remains valid until the balance reaches zero.
- No Dormancy Fees: There are no penalties for not using the card over time.
- Continuous Validity: Whether you use the card immediately or save it for later, the balance remains intact.
Legal Considerations:
- In Canada, gift cards cannot expire under consumer protection laws unless they are promotional or part of a limited-time offer.
- If your balance is less than $5, you may be eligible to redeem it for cash under certain provincial regulations.
Since Gap gift cards have no expiry date, they offer flexibility for future shopping without time restrictions.
How to Reload or Replace a Lost Gap Gift Card?
1. Reloading a Gap Gift Card
You can add funds to a physical Gap gift card by visiting a participating Gap, Old Navy, Banana Republic, or Athleta store.
- Minimum reload amount: $10 CAD
- Maximum balance limit: $200 CAD
- Payment methods: Cash, debit, or credit card
Note: eGift cards cannot be reloaded after purchase. If you need more funds, you must buy a new eGift card.
2. Replacing a Lost or Stolen Gift Card
If your physical Gap gift card is lost or stolen, you may be eligible for a replacement under these conditions:
- Provide Proof of Purchase: A valid receipt or order confirmation is required.
- Contact Customer Support: Call customer support for assistance.
- Receive a Replacement: If eligible, Gap will issue a new card with the remaining balance.
For stolen eGift cards, contact CashStar Support at 866-853-9918 for cancellation and reissuance.
Conclusion
A Gap gift card is a convenient and flexible way to shop for fashion essentials. Whether you received it as a gift or purchased it yourself, knowing how to check your balance, redeem it, and troubleshoot any issues ensures a smooth shopping experience.
Since Gap gift cards do not expire, you can use them anytime without worrying about losing their value. If you ever need to reload your card, replace a lost one, or check your balance, Gap provides multiple options online, in-store, or by phone.
With the ability to use your card across multiple brands, it remains a practical and versatile payment option. Make sure to keep track of your balance so you can shop without interruptions.
FAQs
How do I check my Gap gift card balance without a PIN?
If your Gap gift card does not have a PIN, you may need to check the balance in-store or contact Gap customer support at 1-800-GAP-STYLE. Some older gift cards may not be eligible for online balance checks.
Can I transfer my Gap gift card balance to another card?
No, Gap does not allow balance transfers between gift cards. However, you can use multiple gift cards in a single transaction if you need to consolidate your funds.
What should I do if my Gap gift card isn’t working?
First, check if your card is properly activated and has a balance. If it still doesn’t work, contact Gap customer service or try a different payment method.
Can I get a refund on an unused Gap gift card?
Gap gift cards are non-refundable and cannot be exchanged for cash unless required by law, such as when the balance is below $5 in certain provinces.
How many gift cards can I use in one purchase?
You can use up to five Gap gift cards in a single online or in-store transaction. If your order exceeds the card balance, you can pay the remaining amount using another payment method.
Can I use my Gap gift card internationally?
Gap gift cards purchased in Canada can only be used at Gap, Old Navy, Banana Republic, and Athleta stores in Canada and the USA. They cannot be used on international Gap websites.
What happens if I return an item purchased with a Gap gift card?
If you return an item bought with a Gap gift card, the refund will be issued back to the same gift card. If the original card is unavailable, Gap may provide store credit instead.
