Have you ever wondered how to check the balance on your Indigo Gift Card? Whether you’re planning to buy a bestseller, a thoughtful gift, or cozy home décor, staying informed about your gift card balance is essential for a seamless shopping experience.
Indigo Gift Cards are a convenient way to shop both in-store and online, but managing your balance can help you avoid overspending and plan your purchases effectively.
In this guide, we’ll walk you through everything you need to know, from checking your gift card balance to troubleshooting common issues and making the most of your card. Ready to simplify your shopping? Let’s get started!
What is an Indigo Gift Card?
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An Indigo Gift Card is a convenient, prepaid card that allows you to shop at Indigo, Chapters, Coles, and on Indigo.ca. It provides a flexible way to purchase a variety of items, including books, stationery, home décor, and more. Indigo Gift Cards come in both physical and electronic forms, making them versatile for in-store and online use.
These gift cards are an excellent choice for anyone who loves exploring Indigo’s extensive selection of products. Whether you’re gifting a book enthusiast or treating yourself, an Indigo Gift Card offers the freedom to choose from countless options.
Indigo Gift Cards also feature a secure Personal Identification Number (PIN), ensuring safe and seamless transactions, especially for online purchases. Designed with ease and convenience in mind, they’re perfect for any occasion, from birthdays to holidays, and help simplify your shopping experience.
Why Should You Check Your Indigo Gift Card Balance?
Knowing the balance on your Indigo Gift Card is crucial for managing your shopping experience effectively. Whether you’re purchasing a bestselling novel or a unique gift, being aware of your available balance ensures that you’re prepared at checkout and can make purchases without interruptions.
Key Reasons to Check Your Balance
- Avoid Declined Transactions: Imagine picking out your favourite books only to have your card declined at checkout. Checking your balance beforehand prevents such situations and avoids unnecessary embarrassment.
- Plan Your Purchases: By knowing your balance, you can strategize your shopping, deciding whether to use your gift card for a single purchase or spread it across multiple transactions.
- Prevent Unused Funds: Sometimes, small balances are left on gift cards and forgotten. Regular balance checks ensure you use the full value of your gift card.
How Often Should You Check Your Balance?
- Before making any major purchase.
- After each shopping trip, track the remaining funds.
- Periodically, even if you haven’t used the card recently, to ensure no balance discrepancies.
Tracking your balance is a simple yet vital step to ensure a seamless and enjoyable shopping experience. With just a few minutes of effort, you’ll always know the funds available on your card, helping you shop confidently.
How to Check Your Indigo Gift Card Balance?
Keeping track of your Indigo Gift Card balance is essential to ensure a smooth shopping experience. Indigo offers several convenient methods to check your gift card balance, both online and offline. Here’s a step-by-step guide to help you stay updated on your card’s available funds.
1. Check Your Balance Online
The easiest and quickest way to check your Indigo Gift Card balance is through the Indigo website. Here’s how:
- Visit the Indigo Gift Card Balance Check Page.
- Enter your gift card number, which is located on the back of the physical card or in the e-gift card email.
- Input your PIN (Personal Identification Number), found under the scratch-off panel on physical cards or in the e-gift email.
- Click on “Check Balance” to view the remaining funds.
Note: The card number typically starts with 604 and includes 19-20 digits. If purchased from third-party retailers, the card may have an additional 11 digits at the front. Omit these extra digits when entering the number online.
2. Check Your Balance In-Store
If you’re shopping in person, you can check your gift card balance at any Indigo, Chapters, or Coles location. Simply:
- Hand your gift card to a cashier and ask them to verify the balance.
- No PIN is required for in-store balance inquiries.
3. Contact Customer Support
For additional assistance, you can reach Indigo’s Customer Support team. They can help you check your balance or resolve any issues with your gift card.
- Phone Number: 1-833-463-4461
- Support Hours: Monday to Friday, 9:00 AM – 8:00 PM (EST)
- Email: customerservice@indigo.ca
4. Balance Check via Your Indigo Account
You can also manage and check your gift card balance through your online Indigo account:
- Sign in to your account at Indigo.ca.
- Navigate to the Payment Options section.
- Select Gift Card Transfer/Deposit and click Check the Balance on a Gift Card.
- Enter the card number and PIN, then click Check Balance.
How to Buy an Indigo Gift Card?
Purchasing an Indigo Gift Card is simple and convenient, offering options to suit your preferences. Whether you want to buy a physical card for a personal touch or an e-gift card for instant delivery, Indigo provides a seamless purchasing experience both online and in-store.
Ways to Buy Indigo Gift Cards
| Purchase Method | Details | Denominations Available | Delivery Time |
| Online – Physical Card | Purchase from Indigo.ca and have the card mailed to the recipient. | $25, $50, $100 | 3-7 business days via mail |
| Online – E-Gift Card | Buy a digital gift card on Indigo.ca and send it directly to the recipient’s email address. | Any amount between $2 and $500 | Same day (within 6 hours) |
| In-Store | Visit Indigo, Chapters, or Coles to buy a physical gift card. | Custom amounts from $2 to $500 | Instant |
| Third-Party Retailers | Purchase from grocery stores, pharmacies, or platforms like CardSwap and eGifter. | Pre-set amounts (e.g., $25, $50) | Varies by retailer |
Are There Additional Fees?
- No activation fees are charged for Indigo Gift Cards. The full payment is loaded onto the card.
- Shipping fees may apply for mailed physical cards.
Step-by-Step: Buying a Gift Card Online
- Visit Indigo.ca.
- Navigate to the Gift Cards section.
- Choose between a physical or e-gift card.
- Select a card design and enter the desired amount.
- Provide recipient details for e-gift cards (name and email).
- Complete your purchase using Indigo’s secure checkout system.
Tips for Buying Gift Cards
- Opt for e-gift cards for instant delivery, perfect for last-minute gifting.
- Personalize your gift card with a custom message or unique design when purchasing online.
- Keep your receipt or email confirmation for proof of purchase in case of any issues.
Tips for Selecting the Right Denomination
- Choose higher denominations for significant occasions like weddings or corporate gifting.
- Smaller denominations are great for everyday thank-you gifts or as part of a larger present.
Indigo Gift Cards are versatile and designed to cater to various gifting needs, making them an ideal choice for any occasion. With a simple purchasing process and flexible options, you’re guaranteed to find the perfect gift for any recipient.
What Are the Common Troubleshooting Issues With Indigo Gift Cards?
While Indigo Gift Cards offer a seamless shopping experience, occasional issues can arise during their use. These problems might include balance discrepancies, incorrect PINs, or even a lost card. Here’s a detailed guide on how to troubleshoot these common issues and get back to enjoying your shopping experience.
1. Incorrect PIN Entry
One of the most common issues users face is entering the wrong PIN when checking their balance or making a purchase online.
Solution:
- Ensure you’ve completely scratched off the protective covering on the back of your physical card to reveal the PIN.
- Double-check the PIN for accuracy before entering it.
- If the PIN is illegible or damaged, take your gift card to any Indigo store. The cashier can transfer your balance to a new card with a fresh PIN.
2. Balance Doesn’t Display Online
At times, the balance may not show up when checking online, which could result from website glitches or incomplete card details.
Solution:
- Refresh the Indigo Gift Card Balance Check page and try again.
- Make sure you’ve entered all 19-20 digits of your card number without spaces or dashes.
- For third-party retailer cards, omit the first 11 digits if applicable.
3. Lost or Stolen Gift Cards
Losing your Indigo Gift Card can be frustrating, especially if there’s still a significant balance remaining. Unfortunately, lost or stolen cards cannot be recovered or replaced.
Solution:
- Treat your gift card like cash and store it in a secure place.
- If your e-gift card email hasn’t been received, ask the recipient to check their junk or spam folder. If it’s still missing, contact customer support for help at customerservice@indigo.ca.
4. Invalid Card Number
If you encounter an error stating that the card number is invalid, the problem could be due to incorrect input or an unactivated card.
Solution:
- Verify that you’ve entered the card number correctly.
- Ensure the gift card was activated at the time of purchase. Cards bought from third-party retailers require activation at the cashier.
- If the card is still invalid, contact customer support for further investigation.
5. Unable to Use the Card for Online Purchases
Sometimes, customers find that their Indigo Gift Card works in-store but not online.
Solution:
- Ensure you’re entering the correct card number and PIN on the Indigo website during checkout.
- If the problem persists, try transferring the card balance to your Indigo online account:
- Log in to your Indigo account.
- Go to Gift Card Transfer/Deposit.
- Enter the card details and transfer the funds.
6. Refunds for Cancelled or Returned Orders
If you’ve used a gift card for an online order that was later canceled or returned, the refund process may confuse you.
Solution:
- Indigo refunds the amount as an e-gift card. If the original purchase involved multiple payment methods, the refund is distributed proportionally.
- Check your email for the refund details for the e-gift card.
Can Indigo Gift Cards Be Used for Airfare?
Indigo Gift Cards are a versatile and convenient way to shop for books, gifts, home décor, and more. However, a common question that arises is whether they can be used for purchasing airfare or travel-related expenses. Let’s clarify this and explore how Indigo Gift Cards work, as well as their limitations.
Where Can You Use Indigo Gift Cards?
Indigo Gift Cards and e-Gift Cards are strictly designed for use within the Indigo ecosystem. This includes:
- In-Store Purchases: Redeemable at any Indigo, Chapters, or Coles location across Canada.
- Online Shopping: Valid for purchases made on the Indigo website (Indigo.ca).
- Kobo Products: Can be used for eBooks and other items sold through Kobo, Indigo’s digital reading partner.
Important Note: Indigo Gift Cards cannot be used at Indigo’s U.S. location in Short Hills, NJ.
Can You Use Indigo Gift Cards for Airfare?
The short answer is no. Indigo Gift Cards are not valid for purchasing airfare, travel-related bookings, or any services outside of the Indigo brand. They are designed specifically for retail shopping, both online and in physical stores, and cannot be redeemed for cash or used at travel agencies or airlines.
Alternatives for Airfare Purchases
If you’re looking for gift cards to cover airfare or other travel expenses, consider the following options:
- Airline-Specific Gift Cards: Most airlines, such as Air Canada and WestJet, offer their own gift cards that can be used to book flights directly.
- Travel Agency Gift Cards: Companies like Flight Centre or Expedia provide gift cards that can be applied toward travel packages, including airfare.
- Visa or Mastercard Prepaid Cards: These cards function like credit cards and can be used to purchase flights with any airline.
Why This Distinction Matters?
Understanding the limitations of Indigo Gift Cards ensures that you use them effectively. These cards are perfect for retail shopping, but for travel-related expenses like airfare, you’ll need alternative options.
If you’re considering gifting someone the freedom to explore the world, an airline or travel agency gift card may be a better choice. On the other hand, for someone who enjoys reading, decorating their space, or shopping for gifts, an Indigo Gift Card remains an excellent option.
Tips for Managing Your Indigo Gift Card Balance
Keeping track of your Indigo Gift Card balance is essential for a hassle-free shopping experience. Proper management ensures you can maximize its value and avoid situations where you fall short of funds during checkout. Here are some practical tips to help you manage your Indigo Gift Card effectively.
1. Keep a Record of Transactions
Recording your purchases helps you stay updated on your remaining balance. You can maintain a simple log of items purchased and their costs. For example:
- Purchase 1: Book – $25
- Purchase 2: Gift item – $15
- Remaining Balance: $60 (initial card value of $100)
Having a record ensures there are no surprises when you check your balance before your next purchase.
2. Use Gift Card Wallet Apps
Take advantage of mobile apps that store gift card information, such as Stocard, Apple Wallet, or Google Wallet. These apps allow you to:
- Save your gift card number and PIN securely.
- Track your remaining balance automatically after each transaction.
- Avoid carrying the physical card, reducing the risk of loss.
3. Set Reminders to Check Your Balance
It’s a good idea to check your gift card balance periodically, especially before making larger purchases. Set reminders on your phone or calendar to review your balance regularly.
Pro Tip: Make it a habit to check your balance immediately after shopping, so you’re always prepared for your next purchase.
4. Transfer Gift Card Balance to Your Online Account
To simplify online shopping, you can transfer your Indigo Gift Card balance to your Indigo.ca account. Here’s how:
- Log in to your Indigo account at Indigo.ca.
- Navigate to the Gift Card Transfer/Deposit section.
- Enter your card number and PIN.
- Transfer the entire balance or a portion to your online account for easy use during checkout.
This eliminates the need to repeatedly input your card details during online transactions.
5. Protect Your Gift Card Like Cash
Since lost or stolen Indigo Gift Cards cannot be replaced, always store them securely. For e-gift cards, save the email in a dedicated folder or print a copy for backup.
In Case of Loss:
- If you lose your physical gift card, visit an Indigo store and ask a cashier to transfer the remaining balance to a new card.
- For lost e-gift cards, contact customer support for assistance.
6. Use It Before You Forget
While Indigo Gift Cards don’t expire, unused balances often go forgotten. Plan purchases around holidays, sales, or personal shopping trips to ensure you use the full value.
7. Combine Multiple Gift Cards
If you have several gift cards, combine their balances for larger purchases. Indigo allows you to use multiple gift cards during a single transaction, both online and in-store.
By following these tips, you can maximize the value of your Indigo Gift Card and ensure a stress-free shopping experience every time.
Conclusion
Managing your Indigo Gift Card balance is simple and ensures a hassle-free shopping experience. By regularly checking your balance online, in-store, or through customer support, you can plan your purchases and avoid unexpected issues at checkout.
Whether you’re buying books, gifts, or home décor, staying informed about your card’s value helps you make the most of its benefits. Remember to protect your card like cash and take advantage of tools like gift card wallet apps or balance transfers to your Indigo account.
Ready to shop without worry? Start by checking your Indigo Gift Card balance today and enjoy stress-free, rewarding shopping experiences!
FAQs About Indigo Gift Card Balance Check
How do I check my Indigo Gift Card balance online?
To check your balance online, visit the Indigo Gift Card Balance Check page. Enter your card number and PIN, then click Check Balance to see your remaining funds. Ensure the card number and PIN are entered correctly, without spaces or dashes.
What should I do if my Indigo Gift Card PIN is unreadable?
If the PIN on your physical gift card is scratched off or damaged, visit any Indigo store and ask the cashier to transfer the balance to a new card. The new card will come with a fresh PIN for secure use.
Can I use multiple Indigo Gift Cards for one purchase?
Yes, you can use multiple gift cards during a single transaction, both online and in-store. For online purchases, enter each card number and PIN at checkout to combine balances.
Are Indigo Gift Cards refundable?
No, Indigo Gift Cards and e-Gift Cards are non-refundable and cannot be exchanged for cash. Once purchased, the funds on the card can only be used for shopping at Indigo, Chapters, Coles, or online at Indigo.ca.
Do Indigo Gift Cards have an expiration date?
No, Indigo Gift Cards and e-Gift Cards do not expire, allowing you to shop at your convenience without worrying about losing the card’s value over time.
What happens if I lose my Indigo Gift Card?
Unfortunately, lost or stolen Indigo Gift Cards cannot be replaced. To prevent loss, treat your gift card like cash and store it securely. For e-Gift Cards, save the email or print a backup copy.
Can I reload my Indigo Gift Card?
Yes, physical Indigo Gift Cards purchased in-store can be reloaded with additional funds, ranging from $2 to $500. However, e-Gift Cards and cards purchased online cannot be reloaded.
